Advice and answers from the InputKit team
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- Account Settings
- Activity logThe activity log provides visibility into actions performed on your InputKit account. This tool helps you better understand recent changes, monitor collaboration across your team, and troubleshoot when something doesn’t seem right.
- Adjusting the Delay of Automated Sends
- Agency UsersHow to manage users when your InputKit account is an agency account (i.e., one that manages multiple companies)
- AI Assistant
- AI Google reply settings
- Annual Sending LimitDepending on your InputKit subscription, you may have an annual sending limit, which includes both SMS and email sendings combined.
- Assigning a Manager to a Location
- Assigning Multiple Users to a Location
- Automatic feedback sharing with employees
- Automatic Google Review Replies
- Automatic reply functionLearn how to automate your reply templates on InputKit!
- Automatic sentiment analysisLearn how InputKit automatically analyzes texts to detect customer sentiment.
- Automatically Include the Invoice Number in Your Messages
- Automatically redirect to Google after completing a questionnaire
- Benchmark Sector
- BillingThis menu allows you to manage your InputKit subscription as well as all billing-related information for your account.
- Can a notification be assigned to multiple users?
- Can answers in a questionnaire be limited or formatted (e.g., phone number, postal code)?
- Can We Adjust the NPS Satisfaction Determinant to Redirect Only Clients Who Answer 10/10?
- Changing the Sender Email AddressWhy are your questionnaires sent from mail1.inputkit.io?
- Client Organization Settings
- Clover IntegrationAll the necessary steps to ensure a smooth integration of our solution with Clover
- Coming soon
- Company Settings
- Contacting the InputKit support team
- Custom FieldsLearn everything you need to know about custom fields in the InputKit platform.
- Customer Management SettingsLearn where to view and update your customer information in InputKit.
- Dashboard - Online ReviewsIn your InputKit dashboard, you will find a section dedicated to online reviews.
- Dentitek FAQ – Employees
- Departments are not evaluated separately in reports
- Detailed functionality of the Verbatims Report
- Do You Need a Google (Gmail) Address to Leave a Google Review?
- Edit Notification SettingsThis article explains how to access and configure your notification settings in InputKit to stay informed according to your preferences.
- Edit or Disable the Hyperlink
- Edit Sequence SettingsLearn how to edit your sequence settings in InputKit.
- Editing greetings, customer name format, and tone (formal/informal) in replies
- Editing the NPS ScaleCan I change the scale of the NPS question (Likelihood to recommend)?
- Email stepLearn how to edit different parts of the email sent to your clients.
- Employee Settings
- Employee's impact on customer satisfactionFind out how an employee's impact on customer satisfaction works.
- Executive Report on the dashboard
- Failed Payment and Billing Reminders
- FAQ - Sendings Error
- FAQ – How to Avoid Sending Too Many Surveys to Clients
- FAQ – My clinic no longer sending surveys
- FAQ – The Google Button Is No Longer Clickable
- Google My Business Connection GuideThis guide explains how to connect your Google My Business account to InputKit in order to centralize the management of your Google reviews.
- Google Review Response Generator (AI, Non-AI & Pre-Built Templates)
- How are Google reviews calculated?Find out how the Google review rating is calculated and how to calculate the number of reviews needed to reach your goal.
- How can I track my customer satisfaction from my physical location, without collecting my customers’ email address or phone number?
- How does the satisfaction determinant work in a questionnaire ?
- How does the satisfaction determinant work?
- How is handling time calculated
- How the Discussion Thread works
- How to add a note to a Google review
- How to add business goals
- How to add custom fields in the Hyperlink step
- How to add employee email addresses
- How to add or update a credit card on your account
- How to analyze Google review acquisition
- How to automatically share positive feedback with employees
- How to block sendings during the night
- How to change access to locations, clinics, and InputKit features
- How to Change the App Language
- How to change the reminder interval?Find out how to change the interval for sending reminders.
- How to change the time of a scheduled bulk send
- How to change the time period shown on the dashboard and in reports
- How to change your password
- How to Check if Your Sendings Are Working Properly
- How to claim your business Google pageThis article explains how to request access to manage your business Google page
- How to Collect Customer Satisfaction in Your Physical Store
- How to configure a sending delay with your integration
- How to configure the correct Google page when managing multiple locations
- How to connect Cliniciel to InputKit
- How to Connect Discord to InputKit
- How to connect Dynamics 365 to InputKit
- How to connect Fresha to InputKit
- How to connect GEM-CAR to InputKit
- How to Connect Genesys Cloud to InputKitHow to connect the Genesys Cloud integration to InputKit and configure sending triggers based on call wrap-up codes.
- How to Connect Google Services (Pages, Profiles) to InputKit?
- How to connect GoRendezvous to InputKit
- How to connect Guesty to InputKit
- How to Connect HubSpot to InputKit
- How to connect InputKit and Zapier
- How to connect InputKit to Bookeo
- How to Connect InputKit to Claude
- How to connect InputKit to Facebook
- How to connect InputKit to GOrendezvous
- How to connect InputKit to Slack
- How to connect Jane App to InputKit
- How to Connect Medesync to InputKit
- How to connect Myle to InputKit
- How to connect Omnimed to InputKit
- How to connect Plannit to InputKit
- How to connect PlanOps to InputKit
- How to connect Square to InputKit
- How to connect Teams to InputKit
- How to connect your Google accountLearn the steps to connect your Google Account.
- How to Control Access to Survey Results with Custom Roles
- How to create a Google Business Profile ?
- How to create a sequence from A to Z
- How to Create a Yes / No QuestionWould you like to add a Yes / No question to a questionnaire? Here's how to do it step by step.
- How to Create Customers in InputKit Without Sending Surveys
- How to create your signature
- How to Customize and Access Pulse Surveys – EX Module
- How to customize questions for a specific location?
- How to customize the dashboard
- How to delete a customer’s responses
- How to delete a questionnaire sending
- How to Delete Questions in a Sequence
- How to display custom fields in response details
- How to Display the Employee’s Name in the QuestionsCustomize your questionnaires so that the employee’s name appears directly in the questions
- How to Edit a Response in a Completed Questionnaire
- How to edit a response in a completed survey
- How to Edit Questions for a Specific Location?
- How to Edit the Unsubscribe Message
- How to Evaluate Different Services or Departments
- How to Evaluate Different Types of Employees (Technicians, Representatives, etc.)
- How to evaluate employees with InputKitDiscover how you can evaluate your employees using concrete feedback and accurate performance metrics!
- How to evaluate multiple employee types (technicians, sales representatives, etc.)
- How to Export a Medesync Appointment List for a Manual Sending in InputKitThis article explains how to create a custom report in Medesync to export a list of appointments and import it into InputKit for a manual or mass sending.
- How to export an appointment file from Medesync
- How to Export or Delete a Client’s or Patient’s Personal Data
- How to Export the Appointment List from Omnimed
- How to Find Your API Key on InputKit
- How to generate a QR code for a sequence
- How to get an overview of question responses
- How to get the API key on InputKitFind out how to get your API key on the platform.
- How to Handle Unhappy Customers
- How to import a file for manual sending in InputKitThis article explains the import steps and checks required to ensure a successful send.
- How to Include the Invoice Number in the Email
- How to increase the Locations limit
- How to increase the SMS sending limit
- How to Install InputKit as an App
- How to Link a Response to Another Location
- How to link your InputKit locations to your Google Business Profile locationsThis guide explains how to match your InputKit locations with your Google Business Profile locations when your organization has multiple branches or physical locations.
- How to Make a Question Mandatory – EX Module
- How to make a Scale Matrix question's item required or optional
- How to manage alertsManage your alerts in four steps!
- How to Manage Questions When Certain Employees Are Not Always in Contact with Clients
- How to measure customer satisfaction for each employee
- How to Pause or Stop Automated Sendings?
- How to remove a dissatisfied customer alert
- How to Remove a Question from a Questionnaire Without Losing Data
- How to Remove Your Name from the Signature in Review and Comment Responses
- How to reply in the conversation thread using AI
- How to Reply to an Anonymous Customer
- How to reset your password
- How to Resolve Sending Issues with Medexa
- How to Resolve Survey Visibility and Response Management Issues in InputKit
- How to respond to a customer following a completed questionnaire (even an anonymous customer)Find out how to respond to a customer, even an anonymous one, on InputKit.
- How to Respond to an Google Review on InputKitLearn how to respond to an online review directly from the InputKit platform.
- How to send a report by email
- How to Send a Report by Email
- How to Send a Survey to Existing Clients
- How to send a test survey?
- How to Send Specific Surveys for Different Locations
- How to send surveys to my employees?
- How to Set Goals in InputKit
- How to Share a Client Response Within Your Organization
- How to share the weekly summary with an employee?Find out how to manually share the week's summary with an employee.
- How to start your free trial
- How to Track the Customer Excellence Award in InputKit
- How to unsubscribe a customer
- How to unsubscribe a customer before it is created on InputKit ?Learn how to unsubscribe a customer before they receive a satisfaction form.
- How to unsubscribe a customer from future questionnaire sendings?Find out how to unsubscribe a current customer from sending satisfaction questionnaires.
- How to update billing information
- How to update your billing information
- How to use a sequence hyperlink to allow clients to submit feedback themselves
- How to Use Competitor Tracking in InputKit
- How to view and download an invoice in InputKit
- How to view performance indicators and reviews for a specific location
- How to View the Number of Surveys Sent and the Detailed Response Rate
- How to view the response percentage for a question
- How to View the Response Rate for a Specific Question
- Image Format for SequencesGuide to Optimizing Your Images in InputKit
- Indicators evolution reportDiscover this report that allows you to visualize the evolution of everything you measure with InputKit!
- Industry Average
- InputKit - Community & SupportJoin our Facebook group 'InputKit - Community & Support'
- InputKit Chrome Extension
- InputKit GlossaryThis glossary helps you better understand the terms used within the InputKit platform.
- Intercom FAQ
- Intercom integrationIntercom integration with InputKit, highlighting all the steps necessary to keep our software running smoothly.
- Is it necessary to reply to all responses?
- Is It Necessary to Respond to All Results?
- Libro integrationLibro integration with InputKit, highlighting all the steps necessary to keep our software running smoothly.
- Location Settings
- Login Issue
- Manage Locations in the EX Module
- Managing Facebook reviews
- Managing Google reviews in InputKit
- Manual Sending Error – “The sequence is not fully translated”
- Migration Guide: Moving from the Classic InputKit Version to the New Version
- Monthly Report
- My Clients Aren’t Receiving the Survey in the Correct Language
- MyleHow to export a MYLE (Medfar) appointment file
- New InputKit Chrome Extension: Connect Your Appointment Software More Easily
- Overview reportLearn more about the overview report available on InputKit.
- PC Voyages – How Triggers Work and How to Connect to InputKit
- Question Display Logic
- Question types
- Reply templates
- Reply templatesLearn about this feature that allows you to save reply templates.
- Répondre dans le fil de discussion à l’aide de l'intelligence artificielle
- Review gating and displaying the Google review step
- Review Widget
- Salesforce integration in Flow
- Schedule a Sequence Sending
- Sending strategies to prioritize sending by SMS or emailDiscover the sending strategies and how to define a sending strategy in your InputKit.
- Sendings Report
- Sequence sending strategies
- Set automated sendings to pause on weekends
- Si vous avez des questions, n'hésitez pas à nous écrire via le chat.
- Slack integrationInputKit and Slack integration, highlighting all the steps necessary to keep our software running smoothly.
- SMS Sendings
- SMS step
- Steps for adding a new office/locationLearn the steps to add a new office or location to your account in this guide.
- Teams – EX Module
- The advanced reportFind out everything you need to know about the advanced report available on InputKit.
- The custom fieldsFind out everything you need to know about custom fields in InputKit!
- The impact of an employee on the Net Promoter ScoreFind out how an employee's impact on NPS works and how the calculation is done.
- The metrics of an employeeFind out how an employee's metrics work and how they are calculated.
- The number of employees you can activate doesn’t match
- The questionnaire reportFind out how the questionnaire report will help facilitate your data analysis.
- Triggers – Automated Sendings
- User management
- User Roles in InputKitLearn more about user roles on InputKit.
- Weekly Summary
- Weekly Tips
- What Is a Sequence?
- What is the delay between when a customer leaves a Google review and when it appears in InputKit?
- What is the delay between when a customer leaves a Google review and when it appears in InputKit?
- What Is the Price of a Subscription?
- What Should I Do if One of My Employees Isn’t Receiving InputKit Communications ?
- What to Do if an Employee Can’t Log In
- What to do if SMS sendings are not working
- What to do if SMS sends are not working
- What's new on InputKitDiscover the new features of the platform!
- Why Am I Receiving Notifications When a Client Is Satisfied?
- Why am I receiving notifications when a customer is satisfied?
- Why are my clients receiving a Google review request even though they already left a review?
- Why are my surveys being sent twice or three times ?
- Why can't I send SMS anymore?
- Why do your Google reviews temporarily disappear before showing up again?
- Why does InputKit need specific access to your Google account?
- Why don’t I see any Google reviews?
- Why dropdown list questions don’t automatically close ?
- Why is the Wrong Office Name Displayed Under Clients/Patients in Sendings?
- Why You Should Respond to Old ReviewsResponding to old Google reviews may feel awkward, but it helps your reputation, builds trust, and boosts local SEO.
- You can’t reply to online reviews ?
- Zoho IntegrationAll the necessary steps to ensure a smooth integration of our solution with Zoho (Zoho Books, Zoho FSM and Zoho CRM)