FAQ
Answers to the most frequently asked questions.
29 articles
- Agency UsersHow to manage users when your InputKit account is an agency account (i.e., one that manages multiple companies)
- All of the answers to the frequently asked questions.
- Average rating of scale-based questionsHow to calculate the average results for scale-based responses
- Can answers in a questionnaire be limited or formatted (e.g., phone number, postal code)?
- Dashboard - Online ReviewsIn your InputKit dashboard, you will find a section dedicated to online reviews.
- Editing greetings, customer name format, and tone (formal/informal) in replies
- Editing the NPS ScaleCan I change the scale of the NPS question (Likelihood to recommend)?
- FAQ - Sendings Error
- FAQ – How to Avoid Sending Too Many Surveys to Clients
- How to Collect Customer Satisfaction in Your Physical Store
- How to Display the Employee’s Name in the QuestionsCustomize your questionnaires so that the employee’s name appears directly in the questions
- How to Edit Questions for a Specific Location?
- How to Include the Invoice Number in the Email
- How to Link a Response to Another Location
- How to Remove Your Name from the Signature in Review and Comment Responses
- How to Resolve Survey Visibility and Response Management Issues in InputKit
- Is It Necessary to Respond to All Results?
- Le nom d'un ex-employé figure toujours dans mes envoisFrançaisParfois, on a besoin de changer les noms qui apparaissent dans les courriels/sms, ou dans vos réponses visibles par vos clients.
- Login Issue
- Manual Sending Error – “The sequence is not fully translated”
- My Clients Aren’t Receiving the Survey in the Correct Language
- Pourquoi InputKit a besoin d'accès particulier à votre compte Google?Français
- Pourquoi vos avis Google s’effacent temporairement avant de réapparaître ?FrançaisExplorez pourquoi vos avis Google peuvent disparaître temporairement puis réapparaître, et les raisons derrière ces changements
- Problème lors des envois manuelsFrançaisSi vous rencontrez un problème lors d’un envoi manuel,voici quelques vérifications à faire.
- What is the delay between when a customer leaves a Google review and when it appears in InputKit?
- Why Am I Receiving Notifications When a Client Is Satisfied?
- Why are my clients receiving a Google review request even though they already left a review?
- Why are my surveys being sent twice or three times ?
- Why can't I send SMS anymore?